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FAQ
Frequently Asked Questions
We have practice ice booked but we would like to have an exhibition game, how do we change that and update the schedule for our team?
All practice & game schedules are currently maintained and updated by the Ice Director to ensure accuracy and financial management of CMHA Ice expenses. If you want to change or update your scheduled ice time or change your practice to a game all you have to do is send an email requesting the changes or updates to ice@chestermereminorhockey.com, ensure that you provide all the relevant details of your request and the Ice director will update your schedule accordingly. If you are changing your practice ice to game ice, referees' will be scheduled automatically once the Ice Director has confirmed the changes with you.
Q: How do I get a refund?
A: An email needs to be sent to the REGISTRAR AND TREASURER. If you qualify as per Policies a refund will be calculated based on the date this email is sent and according to our Policies and Procedures.
Q: Why do I need to get a travel permit?
A: This ensures that our players are covered for insurance purposes at all sanctioned hockey games.
Q: When do I need to ask for a travel permit?
A: As soon as you know you have a tournament or exhibition game booked. The deadline is Tuesday before your scheduled game or tournament requiring a permit. The more time the better but you can ask for one right up to game time if you have forgotten.
Q: Is Calgary in our zone?
A: No, any games played in Calgary require a travel permit
Q: Is Okotoks in our zone?
A: No, any exhibition games played in Okotoks require a travel permit. League is covered
Q: Does a player need a doctor’s note to return to play after a sports related absence?
A: This is up to the individual coach, however the guiding principle is to be aware of a player’s health and safety first and foremost
Q: Who decides if a game will be cancelled due to weather conditions?
A: The coaching group and manager will make this decision on behalf of the team. Ultimately, it is always up to a parent whether he/she wants to travel on the roads
Q: What is the chain of command for concerns?
A: Manager – Coach –Director – Governor. ALWAYS exercise the 24 hour rule!
Q: Who should be in the room when a coach is dealing with a player on a disciplinary concern?
A: The coach, player and another adult
Q: How long in advance can we get a schedule?
A: Practice Schedules are all entered on the website calendar but are subject to change on short notice and are not guaranteed to remain the same all season. Depending on overall CMHA ice requirements, determined by the Ice Director schedules can change, teams will be notified with as much notice as possible
Q: Do I have to pay my hockey fees with a credit card?
A: This is the preferred option, however you can select the option to pay via cash or cheque. If paying by cash or cheque, full payment is required. Registration will not be considered complete until payment is received.